DELIVERY & REFUND POLICY
Deliveries of products purchased on www.bluewavecomputers.in are available in Tamil Nadu, Andhra Pradesh, Telangana, Karnataka, Kerala and Puducherry only. We would be updating any information about inclusion/removal of states on this page as and when it is done. Kindly check the Shipping Policy link on our home page for any updates.
Bluewave Computers (Company) shall take all possible measures to ensure that any product booked on the website is delivered:
Same Day (1) working day Available – Hosur (30KM)
within two (2) working days – Hosur, Krishnagiri, Dharmapuri, Bangalore, Attibele, Malur, Chandapura deliveries
within four (7) working days – Other areas of States where delivery is available.
From the date of confirmation of order on the website subject to successful realization of payment made against the said order and availability of the product(s).
However, User understands and confirms that the Company shall not be held responsible for any delay in delivery of products due to circumstances beyond the control of the Company, provided, the Company takes all required and necessary steps to ensure delivery of the Product within above mentioned timelines.
If User purchases multiple products in single transaction, then all the Products would be shipped to a single shipping address given by User. If User wishes to ship products to different addresses, then User shall book separate orders for each of the delivery addresses.
The information about any pin code being serviced can be checked in “Product Page” by clicking on “Check Availability” against the pin code. The pin code of your shipping address will be verified with our database before you proceed to pay for your purchase. In case it is not serviceable by our delivery partners, we request you to provide us with an alternate shipping address which we expect to have on our partner delivery list.
Delivery Process
Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition. After they pass through this check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possible.
The User agrees that the delivery can be made to the person who is present at the shipping address provided by the User. The delivery partner will make a maximum of three attempts to deliver your order. In case the User is not reachable or does not accept delivery of products in these attempts, the Company reserves the right to cancel the order(s) at its discretion. The invoice for the purchase will be in the package and a mail for the order placed will be sent out to you. Soft copy of the invoice will be emailed to you on the next working day after the product is delivered to you.
Tracking of your order/package
Once your order has been dispatched, you will receive an email and/or SMS with the details of the tracking number and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse. However, if any product is delivered that is not the same as per your original order or is delivered in a damaged condition; the same will be replaced by us at no extra cost.
Cancellation & Refund Policy
Bluewave Computers (the Company) reserves the right to accept or cancel the orders, at any time after receipt of User's order for any reason. Kindly note that the receipt by User of an electronic or other form of order confirmation does not signify the Company's acceptance of User's order, nor does it constitute confirmation of the Company's offer to sell. Company may require additional verifications or information before accepting any order. User's order will be deemed accepted by the Company upon shipment of products that User has ordered as indicated by the Company's web servers. The Company shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or discount, or containing any other incorrect information or typographical errors.
The Company shall have the right to refuse or cancel any such orders whether the order has been confirmed or not and User's credit/ debit/ cash card charged. If User's credit/ debit/ cash card has already been charged for the purchase and User's order is cancelled, the Company shall immediately issue a credit to User's credit / debit/ cash card account for the exact amount that was charged.
Cancellation by User
Cancellation before shipment A request to cancel an order placed on our ePortal can be made by:
• Placing a "Cancel Order" request in My Account page. or by
• Sending a request to our customer support team at esupport@bluewavecomputers.in From the User’s registered email id with reason for cancellation and order details. In such cases, the order will be cancelled and the money for all prepaid orders will be refunded to the User with 2% deduction within 10 business days after the cancellation request is received.
Cancellation after Shipment before delivery
Cancel requests after shipment of products can be placed by sending a request to our customer support team at esupport@bluewavecomputers.in from the User’s registered email id with reason for cancellation.
All eligible refunds against cancellation of Orders by User before delivery of the products to the User will be subject to deduction of 2% of the total value (transaction value) as Banking and Transaction Charges and balance would be processed for refund to the User.
In case you have cancelled an order, which has already been handed over to the courier company from our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
In case user had not cancelled the order, but refuses to accept product at the time of delivery, the refund would be subject to a deduction of 2% of the total value already paid (transaction value) as Banking Transaction and Shipment Charges and balance would be processed and refunded to User within 10 business days.
User understands and agrees to such deduction as mentioned above by placing a cancellation request for any such orders before delivery of the product.
We reserve the right to cancel your bulk orders placed on the Platform. To avoid such cancellations and/or for bulk orders, please write to esupport@bluewavecomputers.in
Duration for cancellation
Once a request for the cancellation of item by the User is received, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. User will be notified of the same by email.
If the Order Status shows the item in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier. However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.
Refund
Refunds shall be considered for those purchases which are not replaceable but are logged in for Damage / Defective / Different only as per the above-mentioned policy. We can process the refund for replacement only after the products have been received and verified at our warehouse.
Refund method
The refund will be initiated to the same account from which the payment was made within 48 business hours of us receiving the products back. It may take 7-10 additional business days for the amount to reflect in your account.
Cash on delivery transactions
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 48 business hours of us receiving the products back and your bank details on My Account and/or email from Register email id. It will take an additional 5-7 business days for the amount to reflect in your account.
The bank details that are required are as follows:
Name as on Account
Name of the Bank
Account Number
IFSC Code
Order Number
*All free gifts, in original packing as delivered and in unused condition, must be returned along with the Product in case of cancellation of order of the Product with which the free gift(s) is/are given.